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Operation Services
Covering the full product lifecycle, The MVNO Collection enables the optimization and simplification of end-to-end operations, improvement in customer satisfaction as well as the reduction of costs.

OPERATIONS BOX

The OPERATIONS BOX included comes with a support level agreement which is fulfilled by I-New’s exceptional development center staff.

Operations Box

A globally-distributed and highly professional capability guarantees that service incidents passed to secondary support level will be corrected as swiftly as possible. Support provision relates to software malfunctions which require immediate correction and the creation of a new software release or patch. The integrated OPERATIONS BOX includes:

  • 3rd Level Support

OPTIONAL SERVICES

A portfolio of scalable and pre-configured operation services packs are available on demand to enable the complete coverage of a sophisticated service
spectrum.

Technical Operations Pack

The Technical Operations Pack extends the services already included in the Operations Box by adding:

2nd Level Support
This support level, provided on-site or remotely, concerns:
  • Management of on-site infrastructure
  • Extended configuration capabilities
  • Fault investigation and correction

Network Operations Center
The Network Operations Center (NOC) module included provides operation services including:
  • Proactive incident handling
  • Platform monitoring and preventive maintenance planning.
  • Registration and classification of received incidents.
  • Communication Management
  • Execution of Organized Reaction Plans to restore failed services quickly.
  • Transfer of incidents to technical support experts.

Managed Operations Pack

Includes all services already covered by the Technical Operations Pack and adds Back Office services:

2nd Level Support
This support level, provided on-site or remotely, concerns:
  • Management of on-site infrastructure
  • Extended configuration capabilities
  • Fault investigation and correction

Network Operations Center
The Network Operations Center (NOC) module included provides operation services including:
  • Proactive incident handling
  • Platform monitoring and preventive maintenance planning.
  • Registration and classification of received incidents.
  • Communication Management
  • Execution of Organized Reaction Plans to restore failed services quickly.
  • Transfer of incidents to technical support experts.

Back Office
Highly qualified service resources, empowered with easy to use platform GUIs, provide typical daily back office routines to support and benefit customers

360 Operations Pack

Includes all services already covered by the Managed Operations Pack and adds Contact Center services:

2nd Level Support
This support level, provided on-site or remotely, concerns:
  • Management of on-site infrastructure
  • Extended configuration capabilities
  • Fault investigation and correction

Network Operations Center
The Network Operations Center (NOC) module included provides operation services including:
  • Proactive incident handling
  • Platform monitoring and preventive maintenance planning.
  • Registration and classification of received incidents.
  • Communication Management
  • Execution of Organized Reaction Plans to restore failed services quickly.
  • Transfer of incidents to technical support experts.

Back Office
Highly qualified service resources, empowered with easy to use platform GUIs, provide typical daily back office routines to support and benefit customers

Contact Center
Provides the benefit of protecting and enhancing a customer’s mobile brand by providing a professional end-customer service channel.

INVESTMENT MODELS

Customers may choose from individual investments models which may fit best to their mobile business operation.

Investment Models

  • CAPEX Model
  • OPEX Model
  • CLOUD Model (SaaS)